Data Tabulasi Survei Kepuasan Masyarakat

KANTOR KEMENTERIAN AGAMA KOTA BATU

Tahun 2026

No Responden Pertanyaan Total
1 2 3 4 5 6 7 8
1 4 4 4 4 4 4 4 4 32
2 4 4 4 4 4 4 4 4 32
3 4 4 4 4 4 4 4 4 32
4 4 4 4 4 4 4 4 4 32
5 4 4
6 4 4 4 4 4 4 4 4 32
7 4 4 4 4 4 4 4 4 32
8 4 4 4 4 4 4 4 4 4 36
9 4 4 4 4 4 4 4 4 32
10 4 4
11 4 4 4 4 4 4 4 4 32
12 4 4 4 4 4 4 4 4 32
13 1 1 1 1 1 5
14 4 4 4 4 4 4 4 4 32
15 4 4 4 4 4 4 4 4 32
16 4 4 4 4 4 4 4 4 32
Total
61
53
53
53
53
52
52
56
 433
Rata-Rata Pertanyaan
3.81
3.31
3.31
3.31
3.31
3.25
3.25
3.50
 27.05
Rata-Rata Unsur
61 / 1 = 61.00
61.00 / 16 = 3.81
53 / 1 = 53.00
53.00 / 16 = 3.31
53 / 1 = 53.00
53.00 / 16 = 3.31
53 / 1 = 53.00
53.00 / 16 = 3.31
53 / 1 = 53.00
53.00 / 16 = 3.31
52 / 1 = 52.00
52.00 / 16 = 3.25
52 / 1 = 52.00
52.00 / 16 = 3.25
56 / 1 = 56.00
56.00 / 16 = 3.50
27.06
Rata-Rata Tertimbang Unsur
61.00 / 16 = 3.81
3.81 X (1/8)
3.81 X 0.125 = 0.48
53.00 / 16 = 3.31
3.31 X (1/8)
3.31 X 0.125 = 0.41
53.00 / 16 = 3.31
3.31 X (1/8)
3.31 X 0.125 = 0.41
53.00 / 16 = 3.31
3.31 X (1/8)
3.31 X 0.125 = 0.41
53.00 / 16 = 3.31
3.31 X (1/8)
3.31 X 0.125 = 0.41
52.00 / 16 = 3.25
3.25 X (1/8)
3.25 X 0.125 = 0.41
52.00 / 16 = 3.25
3.25 X (1/8)
3.25 X 0.125 = 0.41
56.00 / 16 = 3.50
3.50 X (1/8)
3.50 X 0.125 = 0.44
3.38
No Unsur Jumlah Pertanyaan Total Nilai Nilai Rata-Rata Unsur Nilai Rata-Rata Tertimbang Unsur
1
Persyaratan
1
61
3.81
0.48
2
Prosedur
1
53
3.31
0.41
3
Waktu Pelayanan
1
53
3.31
0.41
4
Kesesuaian Biaya Pelayanan
1
53
3.31
0.41
5
Produk Spesifikasi Jenis Pelayanan
1
53
3.31
0.41
6
Kompetensi Pelaksana
1
52
3.25
0.41
7
Perilaku Pelaksana
1
52
3.25
0.41
8
Penanganan Pengaduan, Saran dan Masukan
1
56
3.50
0.44
Indexs Survei Kepuasan Masyarakat 3.38 ( Baik )
Konversi 84.57
Mutu Pelayanan B (Baik)