Data Tabulasi Survei Kepuasan Masyarakat

KANTOR KEMENTERIAN AGAMA KOTA BATU

Tahun 2026

No Responden Pertanyaan Total
1 2 3 4 5 6 7 8
1 4 4 4 4 4 4 4 4 32
2 4 4 4 4 4 4 4 4 32
3 4 4 4 4 4 4 4 4 32
4 4 4
5 4 4 4 4 4 4 4 4 32
6 4 4 4 4 4 4 4 4 32
7 4 4 4 4 4 4 4 4 4 36
8 4 4 4 4 4 4 4 4 32
9 4 4
10 4 4 4 4 4 4 4 4 32
11 4 4 4 4 4 4 4 4 32
12 1 1 1 1 1 5
13 4 4 4 4 4 4 4 4 32
14 4 4 4 4 4 4 4 4 32
15 4 4 4 4 4 4 4 4 32
Total
57
49
49
49
49
48
48
52
 401
Rata-Rata Pertanyaan
3.80
3.27
3.27
3.27
3.27
3.20
3.20
3.47
 26.75
Rata-Rata Unsur
57 / 1 = 57.00
57.00 / 15 = 3.80
49 / 1 = 49.00
49.00 / 15 = 3.27
49 / 1 = 49.00
49.00 / 15 = 3.27
49 / 1 = 49.00
49.00 / 15 = 3.27
49 / 1 = 49.00
49.00 / 15 = 3.27
48 / 1 = 48.00
48.00 / 15 = 3.20
48 / 1 = 48.00
48.00 / 15 = 3.20
52 / 1 = 52.00
52.00 / 15 = 3.47
26.73
Rata-Rata Tertimbang Unsur
57.00 / 15 = 3.80
3.80 X (1/8)
3.80 X 0.125 = 0.48
49.00 / 15 = 3.27
3.27 X (1/8)
3.27 X 0.125 = 0.41
49.00 / 15 = 3.27
3.27 X (1/8)
3.27 X 0.125 = 0.41
49.00 / 15 = 3.27
3.27 X (1/8)
3.27 X 0.125 = 0.41
49.00 / 15 = 3.27
3.27 X (1/8)
3.27 X 0.125 = 0.41
48.00 / 15 = 3.20
3.20 X (1/8)
3.20 X 0.125 = 0.40
48.00 / 15 = 3.20
3.20 X (1/8)
3.20 X 0.125 = 0.40
52.00 / 15 = 3.47
3.47 X (1/8)
3.47 X 0.125 = 0.43
3.34
No Unsur Jumlah Pertanyaan Total Nilai Nilai Rata-Rata Unsur Nilai Rata-Rata Tertimbang Unsur
1
Persyaratan
1
57
3.80
0.48
2
Prosedur
1
49
3.27
0.41
3
Waktu Pelayanan
1
49
3.27
0.41
4
Kesesuaian Biaya Pelayanan
1
49
3.27
0.41
5
Produk Spesifikasi Jenis Pelayanan
1
49
3.27
0.41
6
Kompetensi Pelaksana
1
48
3.20
0.40
7
Perilaku Pelaksana
1
48
3.20
0.40
8
Penanganan Pengaduan, Saran dan Masukan
1
52
3.47
0.43
Indexs Survei Kepuasan Masyarakat 3.34 ( Baik )
Konversi 83.54
Mutu Pelayanan B (Baik)